Following up an application

Replying to a QMAS document request and checking progress

Identify what the notice is asking and which records answer it. Keep track of your response, and distinguish evidence of existing facts from asking to be assessed on new circumstances.

• Follow the department’s requested questions, channel and deadline. There is no universal supplementary-document pack required in every case.
• Substantiating previously existing facts differs from seeking assessment based on changed circumstances after submission.
• Official online and telephone status services are available after acknowledgement, but “being processed” does not establish an approval date.